Use our form for any questions or doubts you have and we will ranswer as soon as possible. If your query is related to a booking, do not forget to tell us the number of it.

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In accordance with the provisions of the current legislation on Personal Data Protection, we hereby inform you that your data will be incorporated into the processing system owned by POZA 12 SA, with Tax ID number A95333464 and its registered office at LICENCIADO POZA 12 BAJO 48011, BILBAO (BIZKAIA) in order to meet your inquiries. In keeping with applicable regulations, POZA 12 SA informs users that their information will be kept during the necessary period in order to fulfil the aforementioned conditions.

POZA 12 SA informs you that we continue to process your personal data according to your continued consent.

POZA 12 SA also informs it users that it will process the data in a lawful, honest, transparent, suitable, relevant, limited, accurate and updated manner. POZA 12 SA therefore undertakes to take all reasonable measures to ensure that they will be deleted or rectified without delay if they become inaccurate.

In accordance with the rights conferred on you by the current legislation on Personal Data Protection, you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition by sending your request to the postal address indicated above or by writing an email to

You can go to the competent Control Authority to present the claim that you consider appropriate.